Customer Service

Delivery

Hello and welcome to the shipping and delivery information page! Here you can get acquainted with useful information ontermsand conditions of our goods delivery

You can purchase your items online and pick them up at our street store, or ship them directly to your doorstep. Shipping is free on most orders. We use the best carriers in the business to make sure your order gets to you on time. From the Secure Checkout page, you'll see your item description and price. Where available, you can also choose a faster delivery method for each item on your order, for an additional fee. Delivery times vary according to your selected delivery address, availability of your items and the time of day you place your order.

Free Delivery

Orders, where free postage has been selected, will ship with 2nd class mail or similar carrier. We may at our discretion upgrade the postal service at no cost to you so that you receive the order earlier than specified. The free postage covers UK addresses with the exception of the following postcode areas:-  

All IV, All HS, KA27 - 28, All KW, PA20 - 49, PA60 - 78, PH17 - 26, PH30-44, All, ZE, All BT (Northern Ireland), All IM and TR21- 25

 If you reside in the Republic of Ireland free postage will not apply

If the wrong postage selection has been made we will contact you to collect the additional postage before we dispatch the order. 

Returns and Exchanges

  • Refunds

    Items purchased from the Online Store can be returned within 14 days for a refund, as long as the product has not been used and is in its original packaging. Please note, we are unable to process exchanges. Refunds for merchandise only will be issued to the billing name and address on the original order. Shipping charges are not refundable. Please pack the merchandise you are returning in the original shipping carton or mail order sack. We recommend that you keep the shipping and retail carton while your child is playing with the toy as this can be used when shipping the product and it has valuable information about your toy. Please contact us if you have a problem. Please do not send items back without authorisation. We recommend returns be shipped via insured Postal Service for your protection. We cannot be responsible for items lost during shipping. We do not accept COD returns and to comply with our WEEE requirments please click here

  • Warranty

    The manufacturer undertakes to repair or replace any part found to be defective in material or workmanship within a 6 month period free of charge. Call the helpline 01702 208111 for instructions. Do not return the goods to us without authorisation. 

  • Order Cancellation

    We are unable to cancel an order once it has been processed unless the stock is not available.

  • Availability

    In the event that the item shown is not available, we will contact you as soon as possible to offer a similar alternative or arrange a refund.

  • Buy one Get one half price 

    1. Offer ends at 23:59 GMT on end date. Offer subject to availability and may be changed or withdrawn without notice at any time. Offer has no cash alternative. 2. For each order in the buy one get one half price promotion ("Qualifying Item"), you will receive a second product featured in the promotion half price. The cheapest product will be marked as half price. 3. Offer only applies if the same delivery speed is selected for all Qualifying Items. Please check the “Delivery Details” section during checkout to confirm that all Qualifying Items have the same delivery speed. 4. Offer only applies to items purchased from this web site. It does not apply to purchases made from other third-party sellers. 5. If you cancel your order for a Qualifying Item the offer will cease to apply. If you return a Qualifying Item, we reserves the right to charge you (using the payment method you used for the original order), without notice, at the current price. 6. Postage and packing will be applied to each item in accordance with our standard delivery rates and policies. 7. Normal terms and conditions for using the website apply. If you have any enquiries please contact us using our online e-mail form. 8. Discount will be applied to products placed on the same order only. will not be able to apply this discount retrospectively 9. This offer can not be used in conjunction with any other offer or coupon.

  • Entire agreement

    If you require a complete delivery of your orders, please enter an X in the Complete Delivery field on the shipping screen of the customer master record. The indicator is copied into the order header, which you can also use for the purpose.

  • Legel

    The Law of the England and Wales will be the overriding legal frame work used to resolve any disputes.

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